Our Upcoming Training
Visit our Events portal – You’ll be able to find the upcoming course listing directory. From here you can see all of the courses available or offered by the Training Academy. Please note that if no registration dates exist, these courses can still be scheduled or developed for custom training.
Advanced Reporting in Dynamics 365
This course looks at the fundamentals of reporting in Microsoft Dynamics 365. Starting with the available and configurable tools in the system then progressing to the custom Report Builder tool. Students will gain a well-rounded knowledge of the capabilities available for reporting in Microsoft Dynamics 365. Labs, exercises and courseware are all tailored for the public sector domain using a variant of a case management system to handle complaints.
Microsoft Dynamics 365 Customer Service
Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up time to dedicate where a greater impact can be made, directly with customers. Students will learn step by step from creating cases, to interacting with customers, to resolving those cases. Once those cases are resolved, students will learn from data analysis the key details to help resolve similar cases faster or avoid new issues altogether.
Power Platform Functional Consultant
In this course, students will learn to perform discovery, capture requirements, engage subject matter experts and stakeholders, translate requirements, and configure Power Platform solutions and apps. They will supplement their learnings with hands-on labs to create application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and custom visualizations.
Dashboard and Reporting using Power BI
This course, students will learn how to connect to, import, and transform data from variety of sources. This one day training is full of hands-on labs, discusses the capabilities of Power BI and best practices that are in line with business and technical requirements for modeling, visualizing, and analyzing data with Power BI.
Power Platform Fundamentals
Students will learn the business value and product capabilities of Power Platform. This course will teach you how to create simple Power Apps, connect data with Microsoft Dataverse (formerly Common Data Service), build a Power BI Dashboard, automate a process with Power Automate, and build a chatbot with Power Virtual Agents
Power Platform App Maker
This course will teach you how to build apps with low-code techniques to simplify, automate, and transform business tasks and processes using key products of Microsoft Power Platform: Power Apps, Power Automate, Power BI, and Power Virtual Agents.
ClickDimensions is a marketing automation solution program that runs along Microsoft Dynamics to help users worldwide achieve more with their marketing. This 2-day course focuses on training on how to use advanced FreeMarker techniques, subscription center, surveys, web forms, landing pages, campaign automation and analytics to facilitate their business needs. This course provides a mix of theory and hands-on labs.
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ClickDimensions is a marketing automation solution program that runs along Microsoft Dynamics to help users worldwide achieve more with their marketing. This 2-day course focuses on training on how to use the main features within Dynamics 365 and ClickDimensions in order to create personalized, visually appealing marketing emails to facilitate their business needs. This course provides a mix of theory and hands-on labs.
Microsoft Dynamics 365 Marketing
This course will review the marketing application configuration needed to drive business growth. It will also dive into lead management, marketing forms and pages, segmentation, and email marketing messages. All these pieces are tied together through interactive customer journey design, including event and survey configuration.
Introduction to Dynamics 365 for Public Sector
A one-day instructor-led course providing an introduction to Microsoft Dynamics 365. This course places a focus on the application of Dynamics 365 solution for the public sector. It covers key concepts related to applying Dynamics 365. It provides a foundation for other Microsoft Dynamics 365 courses and includes hands-on exercises to complement student learning.
Microsoft Dynamics 365 Developer Training
This 4-day course focuses on extending Microsoft Dynamics 365 Online beyond the out of the box features and takes up where the Dynamics 365 Online Training leaves off. A variety of code samples and exercises are provided to ensure the most common and useful extensions are reviewed with physical take-aways for students.
Microsoft Dynamics 365 Training for Government
This 5-day training combines 3 courses into one to give students a full perspective of Dynamics 365 version 8, how to use its existing features as well as how to use the configurable and customizationfeatures of the software. This course provides a mix of theory and hands-on labs. This course is designed for those looking to gain familiarity with Dynamics 365.
From Our Clients
Don’t just take it from us, let our customers do the talking!
“Trainer was extremely flexible and the course was tailored to really meet our needs.”
“Eperformance consistently delivers effective training with clear achievable learning objectives and provide great take away materials. Their knowledgeable and enthusiastic trainers can address the learning needs of a wide audience; from those with no CRM experience or exposure, to the experienced CRM architect.”
“What was of particular value for me was the fact that the course is delivered in a government context solving familiar problems. This factor alone makes the course at least twice as useful as comparable courses that focus on sales and marketing. Outside of that, the training facilities were excellent, and [the Trainer] carried the course extremely well, responding to our customized needs without losing focus on the curriculum. Great job!”