Your Success is Our Mission
Eperformance implements advanced solutions for the Public Sector that include grants management, digital service portals, and security management. Once a solution has been implemented by our project delivery teams, our Customer Success team offers a range of services that assist our clients in maximizing user uptake, and the efficient and effective operation of the new solution in their environment.
Help Desk
Our Help Desk is here to keep your systems running smoothly, providing dependable support across multiple channels—phone, email, or web portal. We handle everything from capturing and managing incidents to automated support tools, all aimed at maximizing system performance and ensuring your satisfaction. Regular reports help us continuously improve our support to serve you better.
Software Assurance
Stay up to date with the latest features of Grant+, Intake+, and Security+ through our Software Assurance service. Access updates, revisions, and technical support directly via our Help Desk or online portal. We ensure issues are managed efficiently and escalated to optimize your solutions, keeping everything running smoothly with regular updates.
Customer Success Support Agreements
Maximize the everyday value of our solutions with tailored support services. Our Customer Success agreements connect you to skilled specialists—like Grant Automation experts, CRM Engineers, and Database Architects—whenever you need them. Whether it's ad hoc support or scheduled help, we provide the right expertise to tackle any challenge.
Ready to transform? Schedule a consultation
We will explore your needs and discover the right solutions.