The Dynamics 365 for Field Service business application helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set mobile workers up for success when they’re onsite with customers fixing issues. A summary of the typical user journey follows:
Field Services
Field Services for Dynamics 365 is an App on the Microsoft Dynamics 365 platform designed to manage a variety of features and capabilities for organizations operating in field services lines of business. It provides a full range of features that will drive efficiency in field service delivery. With this solution, agencies can build a highly connected mobile work force, with information at their finger tips, anywhere, anytime leading to rapid resolution of service calls.
The Field Service application for Dynamics 365 enables you to:
Improve first time fix rate
Explain how it improves the fix rate.
Complete more service calls per technician per week
How does it complete more service calls per technician per week
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Manage follow-up work
Explain how: Manage follow-up work and offer additional services to assist clients
Reduce travel time, mileage, and vehicle wear and tear
Explain how: Reduce travel time, mileage, and vehicle wear and tear
Organize and track resolution of customer issues
Explain how: Organize and track resolution of customer issues
Accurate arrival time
Explain how: Communicate an accurate arrival time to customers
Accurate account and equipment history
Explain how: Provide accurate account and equipment history to the field technician
Keep customers updated
Explain how: Keep customers updated with the status of their service call and when it’s resolved
Schedule onsite visits
Explain how: Schedule onsite visits when it’s convenient for the customer
Avoid equipment downtime
Explain how: Avoid equipment downtime through preventative maintenance
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